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Contact storage & pricing
How many contacts (leads) your plan includes, what extra storage costs, and where to see your numbers. Use this page when your CRM base is growing large, or when planning a big import.
What counts as a stored contact
Every lead your assistant captures — from any channel — is kept as a contact with its full conversation history, ready for follow-ups, exports, funnel work and CRM sync. All of that, for every contact, forever, is what this covers. It's a storage amount, not a monthly activity meter: a contact counts whether or not anyone wrote this month.
What's included in each plan
| Plan | Contacts included |
|---|---|
| Solo | 1,000 |
| Agents Starter, UGC Content | 1,000 |
| Standard, Pro | 5,000 |
| Multipro | 15,000 |
| Corporate | 50,000 |
| Trials and all other plans | 5,000 |
The vast majority of accounts fit comfortably — 9 in 10 accounts store fewer than 4,000 contacts.
What extra storage costs
Going over your included amount costs $2 per month for every started 1,000 contacts above it.
A few examples on a Multipro plan (15,000 included):
| Your contact base | Over included | Extra per month |
|---|---|---|
| 12,000 contacts | — | $0 |
| 16,500 contacts | 1,500 | $4 |
| 30,000 contacts | 15,000 | $30 |
| 100,000 contacts | 85,000 | $170 |
The charge follows your base automatically: export and remove old leads you no longer work with, or move to a plan with more included contacts, and it shrinks on its own. Counts update daily.
See your numbers in the app
The Subscription page shows your stored contacts against your plan's included amount, and the exact extra charge if you're over. https://app.mychatbot.app/subscription
How you're billed
- Card subscription (Stripe): the extra storage appears as a line on your regular subscription invoice, prorated automatically. You'll get a notification and an email when your base first grows past the included amount — never a surprise charge.
- Invoice billing: added to your regular invoice; nothing is interrupted.
- No active subscription: contact capture pauses with your channels when a subscription lapses; stored data follows the platform's retention policy.
Questions about a very large base (100,000+ contacts)? Contact support — Corporate plans and custom arrangements are available.