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UniTalk (manager calls)
UniTalk is a telephony connector that brings a human sales manager's phone calls — plus each call's recording and transcript — into the matching client's MyChatBot chat, so the whole conversation history lives in one place. It works like the Ringostat call connector: a person (not an AI voice agent) makes and takes the calls on their UniTalk line, and MyChatBot logs the result.
Not generally available yet
UniTalk is not a self-serve channel you can connect on your own today. There's no UniTalk card in Channels and no setup page in the app. If you want it, it's arranged and configured with MyChatBot support. This page explains what it's meant to do — treat it as a preview, not a feature you can turn on yourself.
At a glance
| Item | Status |
|---|---|
| What it is | A human-manager phone connector: calls + recordings + transcripts flow into the client chat |
| Who talks | A real manager on their UniTalk line — not an AI voice agent |
| How you connect it | Through MyChatBot support — no self-serve setup in the app yet |
| Availability | Early/preview; not generally available |
What it does
Once set up for your account, UniTalk is intended to:
- Log inbound calls (a client rings your manager) into that client's chat, with the call recording and an auto-transcript attached.
- Support outbound click-to-call: a manager can dial a client — the call rings the manager's line first, then connects to the client.
- Keep call history alongside your other channels, so analytics and follow-up see calls the same way they see chats.
The manager talks on their own UniTalk phone or softphone — calling doesn't happen inside the MyChatBot browser tab.
When to use it
Choose UniTalk when a human team handles customer phone calls through the UniTalk cloud phone system and you want those calls captured in MyChatBot. If you already use Ringostat for the same thing, UniTalk is the equivalent option for UniTalk lines.
If instead you want an AI to answer or make calls automatically, that's a different feature — use the AI voice Calls channel, not UniTalk.
How to get it
Because there's no self-serve setup yet, getting UniTalk connected is a supported, hands-on process:
- Have your UniTalk cloud phone account ready — support needs all three of your UniTalk personal-account API key, your manager's line, and your virtual number to create the channel.
- Contact MyChatBot support and ask to enable the UniTalk manager-call connector for your account.
- Support links your UniTalk line to the agent whose chats should receive the calls.
- A call webhook is set up in your UniTalk dashboard so completed calls are sent to MyChatBot. This step is done by hand — it isn't configured automatically.
- The connector stays off until it's explicitly switched on, so nothing goes live until you and support confirm it.
TIP
Telephony minutes are billed by UniTalk directly, on your UniTalk account. MyChatBot only downloads and stores the finished recording and transcript — it doesn't carry the call audio itself.
A few limits to know
- A click-to-call started from an existing chat may be logged as its own call entry rather than merged back into that same thread.
- Calls are matched to a client by phone number, so shared or forwarded numbers can group calls in unexpected ways — the same caveat that applies to any phone-based channel.
- As a preview connector, exact behavior can change while it's being finalized. Confirm specifics with support before relying on it.