Appearance
Connect Facebook Messenger
Connect Facebook Messenger to your MyChatbot agent so it can answer DMs, reply to voice messages, and privately follow up on comments left under your Facebook posts and reels.
At a glance
| You need | Where | Result |
|---|---|---|
| An agent to connect | Channels page, then the Messenger tab | The agent that will handle Messenger |
| A Facebook business + page | Facebook authorization flow | Page linked and permissions granted |
| Optional behavior settings | Messenger tab (after connect) | Reactions, comment replies, voice, and reply delay tuned |
In the app
Open Channels → pick the agent → open the Messenger tab → click Connect Messenger. App URL: https://app.mychatbot.app/channels
Connect in 4 steps:
- Open the Channels page in your MyChatbot dashboard.
- Select the agent you want to connect to Facebook Messenger.
- Open the Messenger tab.
- Click Connect Messenger.
Authorize with Facebook
Clicking Connect Messenger redirects you to the Facebook authorization flow. There you:
- Select your business.
- Select your Facebook page.
- Authorize the requested permissions.
After you finish, you're redirected back to the MyChatbot dashboard, where your connected Facebook page is displayed at the bottom of the Messenger tab. To disconnect the page later, click Revoke token.
Turn the agent on
Once the page is connected, use the on / off toggle at the top of the Messenger tab to start or pause the agent for this channel. The behavior settings below only apply while the agent is on.
Configure behavior
After connecting, the Messenger tab exposes the settings below. Change any of them and click Save to apply.
| Setting | What it does | When to use |
|---|---|---|
| Reply Delay (s) | Waits this many seconds after a message arrives before the agent replies | Make replies feel less instant/robotic, or batch rapid-fire messages |
| Ignore Reactions | Stops the agent from responding to reactions customers add to messages or stories | You don't want a reply every time someone reacts with an emoji |
| Ignore Comments | Stops the agent from responding to comments under your posts and reels | You handle post comments manually, or only want DMs answered |
| Quick comment reply / Reply mode | Controls how the agent replies to comments on your posts | See Comment replies below |
| Disable batch image sending | Sends multiple images as separate messages instead of one album | A channel or audience that renders albums poorly |
| Voice reply | Picks the voice and turns spoken replies on/off | Customers send voice messages and you want voice back |
Comment replies
When Ignore Comments is off, you can choose how the agent handles comments left under your Facebook posts and reels using Reply mode:
- Custom message — the agent posts the fixed message you type in Quick comment reply, then attempts to reach the commenter in Direct Messages, moving the public conversation into a private channel for better customer service.
- AI-generated — the agent writes a contextual reply to each comment. Add an AI instruction (optional) to steer tone and content (for example, "always invite them to DM us for pricing").
Leave the quick reply blank to skip the public reply
In Custom message mode, if the Quick comment reply field is empty, the agent posts no public comment — but it will still send the private reply in Direct Messages. Set a message if you want a visible public reply too.
Two extra options appear in AI-generated mode:
- Reply in Direct Messages — when a comment is a real request (price, location, availability), the agent also sends a private message; simple reactions get a comment reply only.
- Detect the comment's language — the agent detects each comment's language and replies in it; when off, it replies in the agent's primary language.
Audit what the agent replied
The Messenger tab keeps an Agent comment reply log showing each comment and the reply the agent posted, so you can review and tune its behavior. You can clear the log at any time.
Voice messages
If customers send voice messages through Messenger, the Voice reply settings let you choose which voice the agent uses and whether spoken replies are enabled.