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Connect Facebook Messenger
Connect Facebook Messenger to your AI sales assistant so it can answer DMs, reply to voice messages, and privately follow up on comments left under your Facebook posts and reels.
At a glance
| You need | Where | Result |
|---|---|---|
| An assistant to connect | Channels page, then the Messenger tab | The assistant that will handle Messenger |
| A Facebook business + page | Facebook authorization flow | Page linked and permissions granted |
| Optional behavior settings | Messenger tab (after connect) | Reactions, comment replies, voice, and reply delay tuned |
In the app
Open Channels → pick the assistant → open the Messenger tab → click Connect Messenger. App URL: https://app.mychatbot.app/channels
Connect in 4 steps:
- Open the Channels page in your MyChatBot dashboard.
- Select the assistant you want to connect to Facebook Messenger.
- Open the Messenger tab.
- Click Connect Messenger.
Authorize with Facebook
Clicking Connect Messenger redirects you to the Facebook authorization flow. There you:
- Select your business.
- Select your Facebook page.
- Authorize the requested permissions.
After you finish, you're redirected back to the MyChatBot dashboard, where your connected Facebook page is displayed at the bottom of the Messenger tab. To disconnect the page later, click Revoke token.
Turn the assistant on
A newly connected page switches itself on when the connection finishes: "Messenger is connected. Your assistant now answers your Messenger messages." If that step fails, you see "Messenger is connected, but your assistant isn't answering yet. Turn on “Connect agent to this channel” to start." A page that was already connected keeps its on or off state.
Use the Connect agent to this channel switch at the top of the Messenger tab to start or pause the assistant for this channel. While a connected page is switched off, the tab shows "Your assistant isn't answering on Messenger yet." with a Switch it on button. The behavior settings below only apply while the assistant is on.
Finish the connection in the same browser where you pressed Connect Messenger. Otherwise you see "We couldn't confirm this Messenger connection was started here. Start it again from the Messenger tab in this browser."
Connecting from a phone
On some phones Facebook's app takes over this step and doesn't bring you back. MyChatBot then shows a note above Connect Messenger with a Try again button. It's usually quickest to open app.mychatbot.app on a computer and connect from there.
Configure behavior
After connecting, the Messenger tab exposes the settings below. Change any of them and click Save to apply.
| Setting | What it does | When to use |
|---|---|---|
| Reply Delay (s) | Waits this many seconds after a message arrives before the assistant replies. A new page starts at 2 seconds | Make replies feel less instant/robotic, or batch rapid-fire messages |
| Ignore Reactions | Stops the assistant from responding to reactions customers add to messages or stories | You don't want a reply every time someone reacts with an emoji |
| Ignore Comments | Stops the channel's own comment replies (Reply mode) under your posts and reels. Comments on posts monitored by the Keyword Responder automation are still handled by that automation | You handle post comments manually, or only want DMs answered |
| Quick comment reply / Reply mode | Controls how the assistant replies to comments on your posts | See Comment replies below |
| Disable batch image sending | Sends multiple images as separate messages instead of one album | A channel or audience that renders albums poorly |
| Send links as a file | Sends plain web links in AI replies as a PDF attachment instead of inline text | Links in replies are being blocked or not delivered |
| Voice reply | Picks the voice and turns spoken replies on/off | Customers send voice messages and you want voice back |
Comment replies
When Ignore Comments is off, you can choose how the assistant handles comments left under your Facebook posts and reels using Reply mode:
- Custom message — the assistant posts the fixed message you type in Quick comment reply, then attempts to reach the commenter in Direct Messages, moving the public conversation into a private channel for better customer service.
- AI-generated — the assistant writes a contextual reply to each comment. Add an AI instruction (optional) to steer tone and content (for example, "always invite them to DM us for pricing").
Leave the quick reply blank to skip the public reply
In Custom message mode, if the Quick comment reply field is empty, the assistant posts no public comment — but it will still send the private reply in Direct Messages. Set a message if you want a visible public reply too.
Two extra options appear in AI-generated mode:
- Reply in Direct Messages — when a comment is a real request (price, location, availability), the assistant also sends a private message; simple reactions get a comment reply only.
- Detect the comment's language — the assistant detects each comment's language and replies in it; when off, it replies in the assistant's primary language.
Audit what the assistant replied
The Messenger tab keeps an Agent comment reply log showing each comment and the reply the assistant posted, so you can review and tune its behavior. You can clear the log at any time.
Voice messages
If customers send voice messages through Messenger, the Voice reply settings let you choose which voice the assistant uses and whether spoken replies are enabled.