Connect a WhatsApp Business Account

Connect a WhatsApp Business account so your MyChatBot agent can handle customer messages through one of the world's most popular messaging platforms — meeting customers where they're already comfortable.

At a glance

You need	Where	Result
An agent to connect	Channels → your agent → WhatsApp	Agent selected for WhatsApp
A WhatsApp Business account	WhatsApp's embedded signup	Account authorized to MyChatBot
Reply delay, voice replies, templates	The WhatsApp settings panel	Natural, tuned responses
The bot switched on	Connect agent to this channel toggle	Agent starts replying

Connect in 4 steps:

1. Open Channels and select your agent.
2. Open the WhatsApp channel and click Connect WhatsApp.
3. Complete WhatsApp's embedded signup (select or create a WhatsApp Business account, then authorize).
4. Confirm the connected business (WABA) and phone number appear, then turn on Connect agent to this channel.

In the app

Everything on this page lives under Channels → your agent → WhatsApp. App URL: https://app.mychatbot.app/channels

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No WhatsApp Business account yet? You can create one inline during the embedded signup flow — no need to set it up beforehand.

Which WhatsApp channel?

MyChatBot offers two different WhatsApp channels. Pick the one that matches your setup.

Channel	What it is	Best for
WhatsApp	Official WhatsApp Business Platform, connected through WhatsApp's embedded signup	Businesses that want an official Business account, templates, and voice replies
Personal WhatsApp	Links your own phone's WhatsApp by scanning a QR code (like adding a linked device)	Quick start with an existing personal number

This page covers the official WhatsApp channel. For the QR-code option, open the Personal WhatsApp channel instead.

Start the connection

1. Go to Channels and select the agent you want to connect.
2. Open the WhatsApp channel.
3. Click Connect WhatsApp.

Authorize your WhatsApp Business account

Clicking Connect WhatsApp opens WhatsApp's embedded signup:

1. Sign in and select your existing WhatsApp Business account, or follow the prompts to create one.
2. Complete the authorization steps.
3. You're returned to the MyChatBot dashboard.

Once authorized, the panel shows your connected business account (WABA) name and its phone number, and the button changes to Revoke token.

Configure settings

After connecting, tune how your agent behaves in WhatsApp.

Setting	What it does	When to use
Reply Delay (s)	Waits this many seconds after a customer message before the agent replies	Makes conversations feel more human and lets customers finish a multi-message thought
Voice reply to voice message	When on, the agent answers voice notes with a voice reply	Customers who prefer talking over typing
Voice (Select voice)	Picks the voice used for voice replies	Match your brand's tone; preview before choosing
Connect agent to this channel	Switches the agent on or off for WhatsApp	Turn on to go live; turn off to pause without disconnecting

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The Voice dropdown is only active when Voice reply to voice message is turned on.

Message templates

WhatsApp requires pre-set message templates for certain business-initiated messages (for example, reaching out after the standard messaging window has closed). Create and manage these under the WhatsApp templates section of the channel.

Action	Where
Create a template	Create template → enter a Template Name and Message Content
Edit a template	Select it from the list → Edit
Delete a template	Select it → Delete

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Give each template a clear name so your agent (and your team) can tell them apart at a glance.

Activate the integration

1. Confirm the connected business account and phone number are shown.
2. Turn on Connect agent to this channel.

Your agent now handles customer messages through WhatsApp. To pause it, switch the toggle off. To fully disconnect, click Revoke token.

WARNING

Revoke token disconnects the WhatsApp Business account from MyChatBot. You'll need to run the embedded signup again to reconnect.

Personal WhatsApp (QR-code channel)

The separate Personal WhatsApp channel links your own phone's WhatsApp as a linked device — no Business account needed.

Connect it:

1. Open Channels → your agent → Personal WhatsApp.
2. In the Phone Number field, enter your number in international format (e.g., +1 212 555 0123) and click Get QR code. Generating the code may take up to 2 minutes or more.
3. On your phone, open WhatsApp → Settings → Linked devices → Link a device → Link with QR code, and scan the QR shown in MyChatBot. If the code looks stale, click Refresh QR.
4. Watch the status block. While the status isn't Authorized, the Connect agent toggle stays disabled.
5. Once Authorized, turn on Connect agent to this channel (webhook setup runs automatically). Use Revoke channel to remove the connection at any time.

Status meanings:

Status	What it means
Not authorized	Scan the QR code shown below the form in WhatsApp.
Authorized	Connected — the agent can go live.
Starting service…	The connection is booting; wait up to ~5 minutes.
Phone is offline / sleep mode	Your phone lost connectivity. After turning it on, the status may update within ~5 minutes.
Account is blocked	WhatsApp has blocked the account — the channel can't send or receive.
Sending is temporarily restricted due to spam	Outgoing messages queue for 24h. Try revoking and reconnecting the channel.

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Like the official channel, Personal WhatsApp has its own Reply Delay (s) setting next to the Connect agent to this channel toggle.

See also

• Build an agent