Connecting Your WhatsApp Business Account

This guide explains how to connect a WhatsApp Business account to your MyChatbot agent.

Overview

WhatsApp integration allows your agent to handle customer messages through one of the world's most popular messaging platforms. This enables seamless communication with your customers where they're already comfortable.

Step-by-Step Connection Process

1. Navigate to the Channels tab in your MyChatbot dashboard
2. Select the agent you want to connect to WhatsApp
3. Find and click on the WhatsApp tab
4. Click on the Connect button

WhatsApp Business Account Setup

When you start the connection process:

1. You'll be directed to WhatsApp's embedded signup flow
2. Select your existing WhatsApp Business account if you have one
3. If you don't have a WhatsApp Business account, follow the prompts to create one
4. Complete the authorization process
5. You'll be redirected back to the MyChatbot dashboard

Configuration Options

After connecting your WhatsApp Business account, you can configure the following settings:

Reply Delay

Set the delay in seconds between when a message is received and when your agent responds. This makes conversations feel more natural.

Voice Reply

If users send voice messages to your WhatsApp Business account:

• Toggle Voice reply to voice message to enable/disable voice responses
• Select a voice type from the dropdown menu for your agent's voice replies

Activating Your WhatsApp Integration

Once you've configured all settings:

1. Ensure the status shows "Connected"
2. Your agent will now be able to communicate with customers through WhatsApp