Connect Your Viber Bot

Connect a Viber bot to your AI sales assistant so it replies to Viber messages automatically.

At a glance

You need	Where	Result
A Viber account	partners.viber.com	Lets you create a bot
A bot account	Viber Partners → Create Bot Account	Viber issues an access token
The access token	MyChatBot → Channels → Viber	Assistant connects and goes live

Connect in 3 steps:

1. In MyChatBot, open Channels, pick your assistant, and open the Viber tab.
2. Create a bot at partners.viber.com and copy its access token.
3. Paste the token into the Viber settings, click Save changes, then turn the connection on.

In the app

Channels live at Channels in the left menu — app.mychatbot.app/channels. Select the assistant you want, then open the Viber tab to see the token field and connection toggle.

1. Open the Viber channel in MyChatBot

1. Open the Channels tab in your MyChatBot dashboard (app.mychatbot.app/channels).
2. Select the assistant you want to connect to Viber.
3. Open the Viber tab.
4. Read the short setup note on the panel — it links straight to Viber's create-bot page.

2. Create a Viber bot

1. Go to the Viber Partners page at partners.viber.com.
2. Log in with your Viber account.
3. Open the Create Bot Account page.
4. Follow the prompts to set up your bot.
5. When it's created, Viber gives you an access token.

TIP

You need a Viber account to create a bot, and each bot is tied to one specific Viber account.

3. Connect the bot to MyChatBot

1. Copy the access token from Viber.
2. Paste it into the Token field on the Viber panel. The field is masked by default — use the eye icon to reveal what you pasted.
3. Click Save changes. MyChatBot validates the token with Viber before saving.
4. Turn the connection toggle on to go live.

Once the connection is on, the panel shows your live Bot name, linked to its public Viber chat — a quick confirmation that the token is valid and the bot is reachable.

Turning the connection on goes live immediately

As soon as the connection is turned on, your assistant starts replying to Viber messages. Turn it on only when the assistant is ready to go live.

Optional settings

Setting	What it does	When to use
Reply Delay (s)	Waits a set number of seconds before the assistant replies. A new bot starts at 2 seconds	Makes replies feel less instant / more human
Instant welcome message	Sends a short note the moment a user starts a chat, while the assistant prepares its full reply	Reassure users during longer answers; leave empty to disable
Revoke token	Disconnects the bot and removes the token from MyChatBot	Rotating tokens or retiring the bot

See also

• E-Chat + Viber