MyChatBot platform documentation

Practical, cheat-sheet–style guides for integrators building AI sales agents on MyChatBot — what each tool and toggle actually does, how to set up product search, connect channels, and the gotchas and best practices that bite in production. Every guide maps what you read to what you click in the app.

New here? Start with Core concepts & glossary, then build your first agent.

Where this happens

Everything in these docs is configured in the app at app.mychatbot.app — agents live under Agents, channels under Channels, and CRM/app connections under Integrations.

The two things you'll spend the most time on

🔎 Inventory & Product Search

Get a product catalog into the platform and make the agent find the right item every time — feeds, spreadsheets, file uploads, OpenCart/WordPress; the search tools, filters and searchable attributes; image search; and the failure modes that actually bite in production.

🤖 Agents Platform

Configure agents that do real work — the tool toggles and exactly what each enables, third-party app connectors, knowledge bases, memory, scheduled tasks, skills, models & reasoning, MCP, and connecting Telegram.

Everything else

• Channels — connect Website Widget, WhatsApp, Telegram, Instagram, TikTok, Facebook, Viber, Gmail, Webhooks.
• CRM & Integrations — KeyCRM, SalesDrive, Bitrix24, Kommo, Zoho, Salesforce, GoHighLevel, HubSpot, Altegio, Google Calendar/Sheets, and third-party app connectors (Gmail, Slack, Notion, and more).
• Lead Processing — labels, statuses, follow-ups.
• Cheat Sheets — every quick-reference in one place.

Can't find something? Reach us on Telegram.