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Channels ​

Choose a channel based on who the assistant talks to. Customer conversations belong to the Sales Platform; the Agents Platform has a separate Telegram connection for an agent that works with you or your team. These paths use different bots and create different kinds of conversations.

Choose the right platform ​

You want to…PlatformConnectionConversations appear inStart here
Answer customers on your website, WhatsApp, Instagram, Facebook, Viber, email, SMS, marketplaces, or phoneSales PlatformConnect a channel to the customer-facing sales assistantSales chats and client recordsSales channels
Talk to an autonomous agent from Telegram so it can research, operate tools, or run tasks for youAgents PlatformConnect a dedicated Telegram bot to one agentThat agent's conversationsConnect Telegram to an agent

The two Telegram connections are separate

The Sales Platform Telegram channel talks to your customers. The Agents Platform Telegram bot talks to you or your team. Use a separate BotFather token for each connection and do not expect conversations to move between the two platforms.

Sales Platform channels ​

Most Sales Platform channels are self-serve under Sales Platform → Channels. Select the sales assistant that should answer, connect the provider account or token, review its behavior settings, and turn the channel on only after a test.

ChannelTypical useDirectionWhat you need
Website WidgetCustomer chat embedded on your siteInbound chat; the assistant repliesA website where you can paste the embed
WhatsAppOfficial WhatsApp Business or a linked personal numberTwo-way messagingA WhatsApp Business account or linked phone
Telegram botA dedicated customer-facing botTwo-way messagingA BotFather token
Telegram AccountAnswer from an existing Telegram accountTwo-way messaging, with polling delayA Telegram account and linked-device authorization
InstagramDMs, comments, story reactions, and product repliesInbound events and repliesAn eligible Instagram account
Facebook MessengerPage messages and comment-to-DM flowsInbound events and repliesA Facebook Page
TikTokDirect messages and comment repliesInbound events and repliesA TikTok account with messaging permissions
Viber botA dedicated Viber customer botTwo-way messagingA Viber bot token
E-Chat ViberA Viber number through E-Chat.techTwo-way messagingAn E-Chat.tech account, API token, and number
E-Chat TelegramA Telegram phone number through E-Chat.techTwo-way messagingAn E-Chat.tech account, API token, number, and webhook
GmailA shared customer email inboxReceive and reply, including attachmentsA Google account for the assistant
SMSText conversations on a business phone numberTwo-way SMSTwilio or Quo (OpenPhone) with an SMS-capable number
OLXBuyer chats on supported OLX marketplacesInbound buyer messages and repliesAn OLX seller account in Ukraine, Poland, or Romania
CallsAI voice on phone or in the browserInbound and outbound AI callsSIP, Twilio, or the Web SDK
Calls RingostatPut human-manager calls and transcripts into client chatsInbound and outbound human callsA Ringostat account and webhook
UniTalkPut human-manager calls and transcripts into client chatsInbound and outbound human callsPreview access configured with MyChatBot support
Webhooks APIConnect a custom messaging systemYour system sends inbound messages and receives repliesAn HTTPS reply endpoint and generated token

Before going live ​

  1. Configure and test the assistant in a private chat first.
  2. Connect one channel and leave its Connect agent to this channel switch off while you review credentials and behavior settings.
  3. Turn it on, send a real test message or call, and confirm the reply lands in the expected Sales chat or Agents conversation.
  4. Test pause and disconnect behavior. Confirm any provider-side webhook, permission, template, or carrier requirement in the channel-specific guide.

See also ​

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