Connecting Your TikTok Account

This guide explains how to connect a TikTok account to your MyChatbot agent.

Overview

TikTok integration allows your agent to handle direct messages and comments on your TikTok account. This provides automated customer service and lead generation through one of the most popular social media platforms, enabling real-time engagement with followers and potential customers.

Features

• Direct Message Responses: Automatically respond to private messages on TikTok
• Quick Comment Replies: Set up automatic quick replies for comments
• Private Follow-up Replies: Initiate conversation in private messages after comment.

Prerequisites

Before setting up the TikTok integration, ensure you have:

• Admin access to the TikTok account you want to integrate
• Browser access to TikTok (for cookie extraction)

Step-by-Step Connection Process

Step 1: Prepare Your TikTok Account

1. Log in to your TikTok account in a web browser
2. Go to https://www.tiktok.com and verify you can see your profile
3. Ensure you have access to direct messages and can respond to comments

Step 2: Extract Authentication Cookies

Since TikTok uses cookie-based authentication for this integration, follow these detailed steps:

1. Open Developer Tools:
   • Windows/Linux: Press F12 or Ctrl+Shift+I
   • Mac: Press Command+Shift+C or Command+Option+I
   • Alternative: Right-click anywhere on the page and select "Inspect" or "Inspect Element"

2. Navigate to the Application tab:
   • Look for a tab called "Application" at the top of the Developer Tools panel
   • If you don't see "Application", look for "Storage" tab instead
   • Click on this tab

3. Find the Cookies section:
   • In the left sidebar, look for "Cookies"
   • Click the arrow next to "Cookies" to expand it
   • You should see https://www.tiktok.com listed underneath
   • Click on https://www.tiktok.com

4. Copy all cookie data:
   • You'll see a table with columns like "Name", "Value", "Domain", etc.
   • Click in the top-left cell of the table
   • Press Ctrl+A (Windows/Linux) or Command+A (Mac) to select all cookies

• Press Ctrl+C (Windows/Linux) or Command+C (Mac) to copy

Important: Keep your cookie information secure and do not share it with unauthorized parties.

Step 3: Connect TikTok in MyChatBot

1. Navigate to the Channels tab in your MyChatBot dashboard
2. Select the agent you want to connect to TikTok
3. Find and click on the TikTok tab
4. Click the Connect button

5. You'll need to provide:
   • TikTok Page Name: Your TikTok username/handle
   • Cookies: The authentication cookies extracted from your browser

How It Works

Message Flow

1. Incoming Messages: When someone sends a direct message to your TikTok account
2. Processing: The message is forwarded to your MyChatBot agent
3. AI Response: Your agent processes the message and generates a response
4. Reply Sent: The response is automatically sent back to the user on TikTok

Comment Handling

1. Comment Detection: When someone comments on your TikTok posts
2. Quick Reply: If enabled, an automatic quick reply is sent immediately
3. Agent Processing: The comment is also processed by your AI agent for DM follow-up

Best Practices

1. Response Timing: Keep response times reasonable to maintain engagement
2. Content Guidelines: Follow TikTok's community guidelines in all responses
3. Privacy: Be mindful of privacy when handling user information
4. Engagement: Use TikTok's casual, creative communication style
5. Authenticity: Maintain your brand voice while being conversational

Troubleshooting

Common Issues

1. Messages Not Receiving

   • Check if the integration is enabled
   • Verify cookie authentication is still valid
   • Ensure TikTok account has message permissions enabled

2. Responses Not Sending

   • Verify API connection status
   • Check if TikTok account has sending permissions
   • Review rate limiting settings

3. Authentication Errors

   • Re-extract and update browser cookies
   • Ensure TikTok session is still active
   • Check for TikTok account restrictions

Re-authentication

If your cookies expire:

1. Log back into TikTok in your browser
2. Extract new cookies following Step 2 above
3. Update the cookies in your MyChatBot dashboard
4. Test the connection

Limitations

• Requires valid browser cookies for authentication
• Subject to TikTok's rate limiting
• May require periodic re-authentication when cookies expire
• Limited to text-based responses (images/videos require additional setup)
• Must comply with TikTok's terms of service and community guidelines

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Note: This integration uses TikTok's messaging capabilities and is subject to TikTok's terms of service and community guidelines. Ensure compliance with all applicable policies when using automated responses.