Follow-ups

Overview

Follow-ups are flows of automated messages sent to users after specific events or time periods. They help maintain engagement with potential leads and customers even when your team is offline. MyChatBot's follow-up feature lets you create targeted sequences based on client status, labels, and timing.

How It Works

Follow-ups are triggered based on the combination of:

1. Client status (e.g., "qualified lead", "dropped")
2. Client label(s) (e.g., "pricing question", "B2B")
3. Time period since the last message or status change

Follow-up Sequence Example

You can create multiple follow-ups to form a sequence:

1. First follow-up: 2 hours after status changes to "dropped"
2. Second follow-up: 1 day after the first follow-up if no response
3. Third follow-up: 3 days after the second follow-up if still no response

Best Practices

• Keep messages conversational and personalized
• Include a clear call-to-action
• Vary message timing (increase intervals between messages)
• Use different hooks in each follow-up message
• Limit sequences to 3-5 messages to avoid being intrusive

Video Demonstration

Watch this complete walkthrough of the Follow-ups feature: