Agents: concepts

The mental model for building agents on MyChatBot. Your workspace ships with a curated set of built-in agents, each tuned for a part of the business. You customize any of them — name, model, instructions, tools, skills — and every change is scoped to your account only. When nothing built-in fits, you build a blank custom agent from scratch. Read this first — every other page in this section assumes these terms.

In the app

Everything here lives under Agents in the left nav → https://app.mychatbot.app/agents. You usually start at the lobby (/agents/chats), where the Chief of Staff routes your request to the right agent. The roster (/agents) lists every agent, grouped into your custom agents, your AI team, and the library.

Your agents roster — your custom agents, your AI team, and the agent library

Cheat sheet

Term	What it means
Built-in agent	A ready-made agent MyChatBot ships, tuned for a job — it comes with a default model, prompt, tools, and skills. You can't rename the built-in kind, but you can fully customize your copy of it.
Customization	The changes you make to an agent. Only the fields you touch change; everything else stays at the built-in default. Scoped to your account and marked with a Customized badge.
Reset to default	One button that clears all your customizations and reverts the agent to how it ships.
Custom agent	A blank-canvas agent you build from scratch. You get up to 10. See Custom agents.
Chief of Staff	The lobby front door — a light triage agent that answers quick questions itself and hands the rest to a specialist, in the same thread.
Coordinating agent	An agent that runs a team of specialists behind a single chat, instead of doing the work alone (e.g. Content Director).
Routine	A built-in multi-step job attached to an agent — run it in one click and watch the steps complete live. See Routines.
Trigger	"When X happens, run Y" — starts a routine or agent from a secret web link, or from an event in a connected app (a Stripe payment, a new Gmail email). See Triggers and App-event triggers.

Agents that ship in your workspace

Your AI team comes with the workspace: the lobby front door plus a set of general-purpose and specialist agents. A separate agent library holds specialists you add only when you need them, and you can build up to 10 custom agents of your own.

Agent	Default model	Built for
Chief of Staff	Gemini Flash	The lobby front door — triages your request and routes it to the right agent
Sales Platform Wizard	GPT-5	Sales Platform setup & operation — the main sales-side agent
Personal Assistant	Claude Opus	General knowledge work — browsing, code, research, and building your own skills and custom routines
Bulk Text Worker	GPT-5 mini	High-volume, low-cost text — classify, extract, normalize, tag
Content Factory	Claude Sonnet	Marketing media — product photos, video ads, reels & music, with a full creative studio of ready-made formats
Site Builder	Claude Sonnet	Single-page sites published to a live `*.page.mychatbot.app` address
Content Director	Claude Sonnet	Coordinates a Content Team of three creative specialists (text at scale, images & media, live pages) behind one chat

The agent library adds specialists like HR Recruiter (Work.ua) and PROM Cart Designer once you add them to your team — see Your team & the agent library for the full, current roster and how adding/removing works.

Specialists are just pre-tuned agents

Nothing about the built-in agents is special under the hood — each is an ordinary agent with a tuned model, prompt, tools, and skills. Two library agents (HR Recruiter, PROM Cart Designer) started as one customer's custom agent and were promoted into the shared library. Everything below — customizing, resetting, pausing — works the same on all of them.

Customizing an agent

Open an agent, then go to the Settings tab (https://app.mychatbot.app/agents → pick an agent → Settings). Anything you change here layers on top of the built-in defaults and applies only to your account. Leave a field empty and it falls back to the platform default.

The Settings tab: Identity (name, avatar, model, labels), What it can do (tools), Connectors, and Skills

In the app	What it controls	Default when left empty
Settings → Identity → Name / Description / Avatar	How the agent is labeled in your list	The built-in name and look
Settings → Identity → Model	Which model powers it	The built-in default (shown as "· default")
Settings → Identity → Labels	Filter pills on your agents list	none
Instructions tab	What it focuses on, what to avoid, how it responds — layers on top of its built-in expertise	The built-in prompt
Settings → What it can do	Which tools the agent can reach for (on/off toggles)	The built-in toolset
Settings → Connectors	Which of your connected apps it can use	The built-in connectors
Settings → Skills	Custom abilities attached to it	The built-in skills

How your changes combine:

Tool and connector toggles are independent — turning one off doesn't touch the others. Off means the agent won't see that tool at all; it answers from memory and the conversation only.
The Instructions you write replace the built-in prompt for your copy of the agent.
The Skills and Labels lists show exactly what's attached; you edit them directly. If you remove the built-in entries there, they're gone for your agent — so re-add any you still want.

Hit Save and a Customized badge appears on the agent.

Your changes take effect on the very next message

Customizations aren't baked in — they're read fresh on every run. Change a setting, save, and the next message already uses it. Your changes never affect other accounts running the same built-in agent.

You can also let the agent edit itself

If the Self-edit tool is on, you can just tell the agent in chat to change its own instructions, model, tools, name, or skills ("be more terse", "turn on web search"). Every self-change pauses for your approval before it sticks.

The model is a default, not a lock

Every agent ships with a default model (marked "· default" in the picker), but you can move any agent to a different model from Settings → Identity → Model. Cheaper model for a high-volume job, a frontier model for hard reasoning — it's a per-agent choice. Custom agents also let you pick the model right when you create them.

Reset to default

The Reset to default button on the Settings tab clears every customization and reverts the agent to how it ships. If you haven't customized anything, there's nothing to reset (the button is a no-op — "running on platform defaults").

Toggles reset one at a time; lists reset as a whole

Turning one tool off leaves your other tools alone. But the Skills and Labels lists are edited as a single list — if you clear one and add a single entry, you've dropped everything the agent had by default. Include the ones you still want.

Custom agents (build your own)

When no built-in agent fits, build one from scratch — a blank-canvas agent that's yours alone, with a name, model, and instructions you choose. You get up to 10. The full flow (creating, deleting vs. resetting, graduating into the library) is on its own page: Custom agents.

Coordinating agents (teams)

Some agents coordinate a team of specialists behind a single chat rather than doing the work alone. The shipped example is Content Director, which runs a Content Team of three creative specialists: Bulk Text Worker (variants, captions, hooks at scale), Content Factory (images and other media), and Site Builder (landing pages published live).

To you, a coordinating agent behaves like one agent:

one avatar, one chat thread;
it routes each request to the right specialist and returns a single synthesized reply;
replies are attributed to whichever member produced them, so you get "the team" without juggling separate chats.

Tools, skills, and connectors are configured per member, not on the coordinator: open any member to flip its toggles, and those changes apply wherever that member is used. The coordinator's own instructions act as its "how to delegate" playbook.

The lobby is now the main way agents work together

Day to day, multi-agent work flows through the lobby: the Chief of Staff takes your request and hands it to the right specialist in the same thread. Coordinating agents like Content Director still exist for jobs that need one tightly-orchestrated answer from several specialists at once — see Best practices → Delegation & teams.

Custom agents can't be team members

Custom agents are standalone by design; a coordinating agent's team is made of built-in specialists only.

Best practices

Start from the built-in agent whose model and defaults already fit the job — a specialist (Content Factory, Site Builder, Bulk Text Worker…) before a general-purpose one — and customize only what you must.
Keep customizations light — a small set of changes is easier to reason about and survives future updates to the built-in defaults.
To move an agent onto a specific or cheaper model, just change it in Settings → Identity → Model — no need to create a custom agent for that.
When editing the Skills or Labels list, re-add everything you want to keep.

Don't

Don't clear the Skills list down to one skill and assume the built-in ones are still attached — the list is what's attached.
Don't build a custom agent just to switch models — the model picker is on every agent's Settings tab.
Don't try to delete a built-in agent. To stop using one, pause it (Settings → Pause this agent) — that hides it and blocks new conversations while keeping existing ones readable. Only custom agents can be deleted.

Test it

Open an agent and make a change on the Settings or Instructions tab (change the instructions, or toggle a tool on). Save, and confirm the Customized badge appears.
Send a message and verify the new behavior — the extra tool is available, or the new prompt voice shows up.
Click Reset to default and confirm every field reverts to how the agent ships and the Customized badge clears.
For a custom agent: create one with a specific model, run it once, and confirm the reply comes from the model you picked.
Change Settings → Identity → Model on a built-in agent, run once, and confirm the run is served by the new model — the model is a default you can move, not a lock.

Agents: concepts ​

Cheat sheet ​

Agents that ship in your workspace ​

Customizing an agent ​

The model is a default, not a lock ​

Reset to default ​

Custom agents (build your own) ​

Coordinating agents (teams) ​

Best practices ​

Test it ​

See also ​